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Shipping Policy

We strive to provide an efficient shipping experience for our valued customers. Once your order is confirmed, we will process it within 2-3 business days. We offer worldwide shipping, ensuring that our Bavarian jackets reach you, no matter where you are. Our shipping warehouses in NYC and Portugal are reliable and trusted, ensuring the safe and timely delivery of your order. Please note that shipping times may vary on stock in each location and depending on your individual location.  All international orders are shipped via UPS or Fedex (prices are available at checkout). International orders outside the EU or the US may be liable for taxes or tariffs upon entry to your country. This is the responsibility of the client. Customs and import duties are levied by the receiving country and are therefore the buyer's responsibility. 

Return and Exchange Policy

We want you to be completely satisfied with your Sanoë purchase. If for any reason you are not, we offer a hassle-free return and exchange policy. If you wish to return an item, please contact our customer support within 14 days of receiving your order. The item must be in its original condition with tags attached, and unworn. Once we receive the returned item, we will process your refund within 3-5 business days. Please note that the return shipping cost will be borne by the customer. In the case of exchanges, we will gladly replace your item with a different size and color, subject to availability. If the desired item is not available, we will issue a store credit or provide a refund. For further assistance or inquiries regarding returns and exchanges, please don't hesistate to reach out to customer support team. Your satisfaction is our priority. 


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